You, too, make great points in this comment. Getting ahead of your competitors in this hyper-competitive world is something that should not be taken lightly. For me, as a business owner – quite frankly – gone are the days of ‘friendly competition’. Its either you, or them thats going to get the business. CRUSH THEM! And then get the business.

Plain and simple.

Thanks for the comment, bud.

Chris

You make some great points. The best point for me was when you said you were going to tell others about you’re great experience.

In today’s hyper social world, if you have a great experience you’re going to share it with others. Similarly if you have a bad experience you’ll do the same.

If as a business owner you can give great customer service you can be ahead of all of your other competitors. Customer service should be at the top of the list of your marketing strategies

He’s awesome. And an absolute fountain of knowledge when it comes to blogging and making money online.

Thanks for the great comment and look into your past corporate life!

I love the birthday call idea. Excellent. I knew a friend who did the same with Wedding Anniversaries… Yes, he asked his clients their wedding date. But, it backfired one day when he called to wish an important client a happy anniversary and was told that he was going through a divorce and it was costing him millions! Not the right kind of call to make!!!

Thanks again for participating here at the site. I got your email, too – but, have been a little rushed today, I’ll get to it soon! Promise.

All the best,
Chris

At the bank I used to work for I implemented calling our customers that we opened accounts for on their birthday as well as send them a card signed by the staff. All of our customers appreciated this small act of kindness and they were really impressed.

Yes, iMovie is awesome! I just started playing around with it myself as I’m recording a lot of videos now. I haven’t heard about ScreenFlow, need to check into that but right now just having fun with all the transitions you can choose, adding text to the different slides and also playing music during the video!

Anna

Here you are, telling the world of your Japan encounter and it will be remembered by many that read your comment.

Much appreciated feedback, buddy – and yes, the US trip was a special one. Read the report on it here, we had a blast.

Best,
Chris

I hope you had a kick-ass month in the big apple.

The story you tell is awesome – it’s mostly small businesses and small shops that excel through brilliant customer service, because they truly care.

I experienced that myself in Japan, when the soup shop owner was giving me free food just to see if I like Jpanese dishes. Sooo cool. And soo essential !!!

Thanks for the comment, and speculation! Glad I settled your suspicions today…

Gladwell’s “Blink” was easily one of the best books I read in 2008. Thoroughly loved it.

Regards from Cebu, my friend.

Chris

Thanks for the additional input, bud.

And for the first comment on the blog too – one you built personally! Second plug. Done.

Derail anytime, matey. Always a pleasure.

Best,
Chris

Depends on your blog topic…

Chris is immersed in the virtual lifestyle, outsourcing world so if you ask him for a list of topics in that field…he’ll have one drawn up in 5 minutes.

Ask me for biking or blogging…and the same deal.

When you write in a field that you have experience in…the topic list is easy. It’s getting them all done that is the hardest part.

Off topic enough for the article? Sorry about the derail here…

And yes, you’re right, customer service is just plain fundamental. It makes such a huge difference. I’m reminded of the studies that Malcolm Gladwell mentioned in his book Blink. They showed that the rate of doctors being sued for malpractice correlated to the manner in which they interacted their patients more than to their medical skills.

If you treat your customers right, they will keep coming back, and they will forgive you if you mess up.

Yeah – I have noticed the Widescreen thing, too – I think its done to the Flipcam, more than anything else.

Its a struggle when youre small. You NEED extra business, MORE business so badly (especially in the beginning) so the emphasis does indeed seem to be on sales, sales, sales.

But, that customer care aspect will HAVE to come into play sooner or later. I say its best to PLAN for it, and then it wont ‘hurt’ so much when it does enter your life!

Thanks for the cool comment, bud.

Chris

Thanks for the feedback – youre right, those lasting impressions really do LAST. I will definitely be back to Mike’s when I am in NY next. Without a doubt.

The Mac is scary – I literally have NO IDEA what I am doing…!!!!

Any cool tips to share…?

Chris

Thanks for the comment, bud. Yes, Ercille is a Filipina, born and raised.

I’m checking out Screenflow as I type this – multi-tasking, virtually, of course!!! lol

Thanks again,.
Chris

Wow. I’m no blog guru, that’s for sure – check out robbsutton.com and robswebtips.com – great guys with plenty of cool ideas to follow!

For me, I guess I simply write / record / shoot on topics that I feel my audience is interested in hearing about, simple as that really. No secret potion.

Thanks for the comment, man.

Chris

Customer Service is SO important and that’s how I’ve built up my businesses successfully as well.

Great picture of David, your wife and yourself. (Is your wife from the Philippines?)

Also, you should try out ScreenFlow – it’s brilliant for Mac.